Equevo LLP

Warranty Policy

EQUEVO LLP offers the following express limited warranty to the original purchaser of any EQUEVO LLP product who purchases the product for normal residential use.

EQUEVO LLP will at its sole discretion, repair or replace the whole product or its components in accordance with the following terms and conditions. Products of EQUEVO LLP that are used for commercial purposes will be excluded from any warranty coverage whatsoever. This limited warranty is exclusively issued to the original purchaser and is strictly non-transferable.

The limited warranty will not cover damages, defects, or failures caused by the installer, user, carrier or other person, or resulting from, without limitation, any of the following: careless handling; modification of the product; improper installation or usage; incorrect operation; lack of adequate maintenance; operation of the product at inappropriate water temperatures; use of improper or abrasive cleaners; or acts of God.

In addition, EQUEVO LLP SHALL NOT BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL COSTS OR DAMAGES arising from any cause including its own negligence; damages to, respecting, or resulting from: installer or EQUEVO, or defects that should have been detected prior to installation.

EQUEVO LLP limited warranty will not cover labour, transportation or any other costs arising from the removal and/or reinstallation of the original product and/or installation of a replacement product; any costs pertaining to obtaining access for repair; or loss of use damage, including profit or business advantage of any kind under any circumstances, loss of sales.

It is the responsibility of the user, installer, building contractor, or consignee who performs on behalf of the user to inspect the unit prior to installation. In the event of a problem or defect, the product must not be installed. EQUEVO LLP shall not be responsible for failures or damages that could have been repaired, discovered or avoided by proper and thorough inspection prior to installation.

Responsibility lies on the installer, building contractor or user to provide access for service. EQUEVO LLP will not be responsible for any costs relating to obtaining access for repair. The user will bear such costs and if appropriate, shall seek recovery from the installer.

Any form of damage occurring to the product during installation is the responsibility of the installer and/or building contractor and damage occurring thereafter is the responsibility of the user.

 

EQUEVO LLP FIVE – YEAR LIMITED WARRANTY FOR BATHTUBS

EQUEVO LLP warrants all bathtubs to be free of defects in material and workmanship during normal residential use for five years from date of purchase.  This warranty shall apply only to bathtubs purchased and installed in Singapore. Gloss reduction, scratching, staining and alkaline etching of the bathtub over time due to use, cleaning practices or water or atmospheric conditions, are not manufacturing defects but are indicative of normal wear and tear.

If a defect is found in normal residential use, EQUEVO LLP will, at its discretion, repair, replace or make appropriate adjustment where EQUEVO LLP inspection discloses any such defects occurring in normal usage within five (5) years after date of purchase. EQUEVO LLP is not responsible for labour charges involving repairs or replacement, contractor’s charges for time, removal or reinstallation, transportation or freight charges, installation, or other incidental or consequential damages due to negligence or misuse or costs of any nature relating to this bathtub; other than those noted above.

IMPLIED WARRANTIES INCLUDING THAT OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. EQUEVO LLP DISCLAIMS ANY LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.

This warranty coverage is reserved solely for the original consumer purchaser only, and product damage due to accident or improper care and cleaning such as the use of cleaners containing abrasives, alcohol or other organic solvents, installation error, product abuse, or product misuse, whether performed by a contractor, service company, or the consumer are excluded from this warranty.

In addition, it excludes: problems arising from insufficient water pressure, water temperature below 0℃, excessive water impurities, improper care or cleaning, improper transportation or storage, improper disassembling or repair, product surface damage, misuse, installation error, incorrect power supplied, improper cable layout, inferior battery, nature disaster, maintenance and installation charges and component costs which are not specified.

Proof of purchase (original sales receipt or invoice) must be provided to EQUEVO LLP with all warranty claims.

In no event shall the liability of EQUEVO LLP exceed the original purchase price of the product.

 

EQUEVO LLP THREE – YEAR LIMITED WARRANTY FOR FAUCETS

EQUEVO LLP guarantees all faucets to be leak and drip free, and the components to be free of defects in material and workmanship during normal residential use. This warranty shall apply only to faucets purchased and installed in Singapore.  Gloss reduction, scratching, staining and alkaline etching of the faucet over time due to use, cleaning practices or water or atmospheric conditions, are not manufacturing defects but are indicative of normal wear and tear.

If a defect is found in normal residential use, EQUEVO LLP will, at its discretion, repair, replace or make appropriate adjustment where EQUEVO LLP inspection discloses any such defects occurring in normal usage within three years after date of purchase. EQUEVO LLP is not responsible for labour charges involving repairs or replacement, contractor’s charges for time, removal or reinstallation, transportation or freight charges, installation, or other incidental or consequential damages due to negligence or misuse or costs of any nature relating to this faucet; other than those noted above.

EQUEVO LLP IS PROVIDING THESE WARRANTIES IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND WHEN FITTED FOR A PARTICULAR PURPOSE. EQUEVO LLP AND/OR SELLER DISCLAIM ANY LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.

This warranty coverage is reserved solely for the original consumer purchaser only, and product damage due to accident or improper care and cleaning such as the use of cleaners containing abrasives, alcohol or other organic solvents, installation error, product abuse, or product misuse, whether performed by a contractor, service company, or the consumer are excluded from this warranty.

In addition, it excludes: problems arising from insufficient water pressure, water temperature below 0℃, excessive water impurities, improper care or cleaning, improper transportation or storage, improper disassembling or repair, product surface damage, misuse, installation error, incorrect power supplied, improper cable layout, inferior battery, nature disaster, maintenance and installation charges and component costs which are not specified.

Proof of purchase (original sales receipt or invoice) must be provided to EQUEVO LLP with all warranty claims.

In no event shall the liability of EQUEVO LLP exceed the original purchase price of the product.