EQUEVO LLP’s Return Policy and Money Back Guarantee is valid for 7 days, starting from the date the bathtub was delivered and installed. If you are not satisfied with the bathtub for any reason, you may submit a request to have your payment refunded within 7 days.
This policy will be VOIDED under the following conditions:
- Purchases not made directly from EQUEVO
- Alteration or modification done to the product
- Unauthorized repair done to the product
- Misusing or unethical damage done to the product
- Shortages of part/accessory or if packaging deemed non-conform to our specification
- Product not in its original condition/packaging
- Product used for commercial purposes
Product has to be accompanied with the proof of purchase (original sales receipt or invoice) in order for a refund to be valid.
Refunds will be issued within 14 working days by:
- Bank transfer
The net refundable amount will be derived and communicated to client after taking into account costs including, but not limited to labour charges involving removal or transportation, administrative, handling or any other costs arising from the removal of the original product from the client’s residence.
EQUEVO LLP reserves the right to change these terms & conditions or discontinue the policy at any time. If we discontinue the policy, EQUEVO will still process claims made prior to that date and issue refunds if those claims are accepted.